Technical Support

Logging onto with the Dynamic DNS App

Login screen shotAfter you have downloaded and installed the Dynamic DNS App, and registered for one of our many services you are ready to launch the DNS App. Click your start button, then programs. You should see ( Dynamic DNS App) listed on your program list. Once you click on it you will be prompted with a login screen.
Please Note: If you registered for our Basic Port Relay (HTTP) Relay account, you cannot use the DNS app to configure your relayed DNS records. Please see our Setting Up Records for Basic Port Relay accounts for more information.

Login screen shotType in the username and password which you created when you registered for the service. The (Save Login) will store your login information in your registry so the next time you launch the application you do not need to enter this information. It is recommended that if you use this option you write down your password. We find that customers forget what they used after some time, and if they need to reinstall for any reason they don't remember what it was. If you have forgotten your password, E-Mail and we will mail it back to you. Please include your username in the E-Mail. We will only E-Mail the password to the E-Mail address we have on record. So please keep your E-Mail address up to date.


Login screen shotBy clicking on Help, and Advanced you can change some of the parameters of the application. Run as a service has not yet been implemented in the beta version. If you wish to run the application as a service we do have an article in the Beta App Support Forum.


Login screen shotUse SSL will send your login information and DNS updates using 128 bit encryption. You must have the latest version of IE installed for this function to work. It is recommended that you use SSL. Ports, If your ISP uses any kind of caching server you have the ability to change what port the application talks to our servers with. ISP's that use caching servers will cause undesired effects with the Auto IP resolution of the service returning the IP address of the caching server instead of your outside routable IP address. This function is disabled if you select the SSL option. Caching servers to not cache SSL content. Refresh rate, this option determines the heartbeat rate of the Auto IP Resolution. Selecting 30 seconds will force the application to check your IP address every 30 seconds and update the DNS servers in the event that your IP address changes. We recommend that you use 120 seconds to reduce the amount of traffic on your Internet connection.

For more information or to post questions or comments about the use of our products please visit our Online Support Forum.

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